NEWPORT BICKFORD INC
WINDSOR LOCKS, CT · Capitol County · Non profit - Corporation · 48 certified beds
📍 14 Main Street, Windsor Locks, CT 06096 · 📞 (860) 623-4351
Medicare ID: 075358 · Last Medicare inspection: Feb 13, 2026
This facility has been cited for potential issues related to abuse. CMS places this warning on facilities where inspectors identified concerns during their survey.
CMS has identified this as a facility with a history of serious quality issues that requires enhanced oversight and more frequent inspections.
Score Breakdown
What the numbers mean
NEWPORT BICKFORD INC scored 34 out of 100 — 30 points below the state average of 64.
📋 Inspections: 40 citations over the last 36 months — 17 more than the state average (23). 4 were rated serious (G+) — inspectors found actual or potential harm to residents. 11 findings recurred across inspection cycles — indicating a problem that was not fixed.
👥 Staffing: Staffing is within an acceptable range but not among the highest-performing facilities. Ask about nurse coverage on evenings, nights, and weekends when you visit.
⚠️ Penalties & enforcement: CMS has recorded 4 enforcement actions totaling $122,338 against this facility. Penalties are only issued after a facility fails two levels of regulatory review — meaning this is a serious escalation beyond a standard citation. Ask for a written explanation of every fine and what corrective actions were taken.
⚠️ Complaints: Above-average complaint activity. Complaint surveys are unannounced and targeted — they often surface problems that routine annual inspections miss. Ask management about the nature of complaints filed and how each was resolved.
⚠️ Resident quality outcomes: Some quality measures are below national benchmarks. Areas like fall prevention, pain management, or medication use may warrant closer attention.
What inspectors found (last 3 surveys)
Top concern areas
⚖ Penalties & Enforcement
Federal civil monetary penalties (CMPs) are only issued after a facility has failed two levels of regulatory review — meaning problems were found on inspection and the facility could not rebut the findings. This is a serious escalation beyond a standard citation.
⚠ Each enforcement action required CMS to make a separate non-compliance determination — meaning this facility failed two levels of regulatory review before any fine was issued. Ask management specifically what violations triggered these fines and what corrective steps were taken.
📅 Per-action enforcement records (date, fine amount, and penalty type for each individual action) are sourced from a separate CMS enforcement dataset and will be added in a future data update.
Resident Wellbeing — Key Indicators
These are the measures families ask about most. They come from CMS clinical assessments of every resident — not just inspection reports. Stars (★) count toward the official CMS quality star rating.
Source: CMS MDS Quality Measures & Medicare claims data. Scores shown are the most recent 4-quarter averages for long-stay residents.
See every citation, score history, ownership, and get monthly alerts
Watch this facility for $14.99/year. Family plan covers 3 facilities for $29.99/year.