WESTGATE HILLS OPERATOR LLC
BALTIMORE, MD · Baltimore City County · For profit - Limited Liability company · 120 certified beds
📍 10 North Rock Glen Road, Baltimore, MD 21229 · 📞 (410) 646-2100
Medicare ID: 215299 · Last Medicare inspection: Dec 31, 2025
Score Breakdown
What the numbers mean
WESTGATE HILLS OPERATOR LLC scored 59 out of 100 — 5 points below the state average of 64.
📋 Inspections: 40 citations over the last 36 months — 13 more than the state average (27). None were rated as causing actual harm to residents.
⚠️ Staffing: Staffing levels are below average. Lower staffing is associated with longer response times, more pressure injuries, and higher hospitalization rates. Ask the facility directly about their RN-to-resident ratio and how they handle shortfalls.
⚖️ Penalties & enforcement: No significant federal fines or enforcement actions on record — a positive indicator of consistent regulatory compliance.
⚠️ Complaints: Above-average complaint activity. Complaint surveys are unannounced and targeted — they often surface problems that routine annual inspections miss. Ask management about the nature of complaints filed and how each was resolved.
⚠️ Resident quality outcomes: Some quality measures are below national benchmarks. Areas like fall prevention, pain management, or medication use may warrant closer attention.
What inspectors found (last 3 surveys)
Top concern areas
⚖ Penalties & Enforcement
Federal civil monetary penalties (CMPs) are only issued after a facility has failed two levels of regulatory review — meaning problems were found on inspection and the facility could not rebut the findings. This is a serious escalation beyond a standard citation.
📅 Per-action enforcement records (date, fine amount, and penalty type for each individual action) are sourced from a separate CMS enforcement dataset and will be added in a future data update.
Resident Wellbeing — Key Indicators
These are the measures families ask about most. They come from CMS clinical assessments of every resident — not just inspection reports. Stars (★) count toward the official CMS quality star rating.
Source: CMS MDS Quality Measures & Medicare claims data. Scores shown are the most recent 4-quarter averages for long-stay residents.
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What this facility's data shows
▶ Score breakdown — the numbers behind this assessment
Each pillar scores 0–100 and is combined into the overall score. A strong overall can mask a weak pillar — compare all four and see how they stack against the state average in Section B.
🏗 How This Facility Compares to MD State Averages
Comparing a facility to others in the same state puts its score in context. A facility might have 8 citations and that could be above average in one state and below in another. Green means this facility is doing better than its peers; red means it's falling short.
| Metric | This facility | MD avg | vs. State |
|---|---|---|---|
|
Overall score
The combined Senior Care Report Card score out of 100.
|
59 | 64 | ▼ Worse than state avg |
|
Inspection score
How well the facility performs on standard health surveys.
|
40 | 54 | ▼ Worse than state avg |
|
Staffing score
RN hours, total nurse hours, and staff turnover from CMS payroll data.
|
57 | 62 | ▼ Worse than state avg |
|
Penalty score
Fines, payment denials, and enforcement actions on file.
|
100 | 75 | ▲ Better than state avg |
|
Complaint score
Volume of complaint surveys and substantiated complaints.
|
50 | 70 | ▼ Worse than state avg |
|
Quality score
Resident clinical outcomes vs national benchmarks: falls, antipsychotics, pain, vaccination, hospitalizations.
|
49 | 57 | ▼ Worse than state avg |
|
Citations (3 yrs)
Total number of deficiencies cited in the last 36 months.
|
40 | 27 | ▼ Worse than state avg |
|
Serious citations
Citations rated severity G or higher (actual harm or immediate jeopardy).
|
0 | 0.7 | ▲ Better than state avg |
📅 Inspection Timeline
State health inspectors visit nursing homes on a regular cycle — typically every 12 to 15 months — and document every deficiency they find. The timeline below shows the date and scale of each inspection visit over the past several years. A pattern of worsening surveys is a red flag even if the most recent visit looks clean.
Bar length proportional to citation count. Red = serious findings (severity G+). Orange = elevated. Green = low.
📄 Full Citation Record
Every time state inspectors visit a nursing home, they write up anything that doesn’t meet federal standards. Each write-up is called a citation.
Each citation shows what the problem was and how serious it was, using a color-coded badge:
A Repeat tag means the same problem appeared in a previous inspection — it was not fully corrected the first time. Citations shown cover the last two years.
How Are Residents Doing?
Inspections tell you whether a facility followed the rules. These measures tell you how residents actually fared — whether they fell, experienced pain, lost weight, or were over-medicated. CMS collects this data through regular clinical assessments that nurses complete for every resident. Unlike inspections, which happen once a year, these assessments happen continuously.
How to read these cards: Each card shows one measure. Lower percentages are better for most (e.g. fewer falls), but higher is better for vaccination rates and community return. ★ Star rating marks measures CMS uses in its official quality star rating.
Source: CMS MDS Quality Measures (2025Q1-2025Q4). Collected via standardized clinical assessments — not inspector visits.
Hospitalization & ER Visits
These numbers come directly from Medicare claims — real billing records of every time a resident was hospitalized or sent to the emergency room. They\'re among the most objective measures of care quality because they can\'t be influenced by how a facility writes up an assessment. The adjusted score is the most meaningful number — it\'s been corrected to account for how sick residents were, so a facility treating frailer patients isn\'t unfairly penalized.
What to look for: An adjusted score significantly above the expected score means this facility hospitalizes residents more often than peer facilities with similar patient populations — that gap is worth asking about directly.
Source: CMS Medicare claims data. Scores are risk-adjusted — they account for how ill residents were when admitted so facilities treating sicker populations aren\'t penalized for it.
💬 Questions to Ask Before Touring
These questions are generated specifically from this facility's score profile and citation history — not a generic checklist. A facility's willingness to answer them openly, and the quality of their answers, is itself an important signal. Bring this list when you tour or call.
- Federal inspectors found 0 citations rated as causing actual harm or immediate jeopardy in the public record. Walk us through each incident: what happened, who was affected, and what specific policy or staffing changes have been put in place since?
- What is your current RN-to-resident ratio on each shift, and what is your annual staff turnover rate among nursing staff?
- Complaint data shows a higher-than-average volume of formal complaints filed with the state. What were the most common categories last year, and how does your resolution process work from the moment a complaint is filed?
- Some resident outcome measures are below average here. What is your current approach to fall prevention, pain management, and quarterly medication review?
- Can we speak privately with two or three current residents or their families?
👪 Family Decision Guide
This guide translates this facility's data into practical next steps for families. It is not a recommendation for or against placement — it is a structured framework for the conversations you need to have before making a decision.
✓ Positives to confirm
- No significant penalty history — a positive indicator of consistent compliance
- No serious-harm citations (G+) in the public record
- No pattern of repeat violations detected
⚠ Areas to probe
- Inspection score is low — ask for the most recent state survey results
- Staffing concerns — request staffing schedules and ask about agency nurse use
- Elevated complaint activity — ask how resident concerns are investigated
- Always speak with at least two current residents or family members independently
📈 Score History
The score is recalculated every time CMS releases updated data (typically monthly). A consistent downward trend is more concerning than a single low score. An improving trend after a period of poor performance may indicate management changes are taking effect. Your subscription will alert you whenever the score changes materially.
🔔 Monthly tracking is now free
We check CMS data monthly. Use the tracking form above and we will email you when new citations appear, scores change, or enforcement actions are added.
This report reflects publicly available CMS data only and is updated monthly. Severity codes and narratives are reproduced directly from the CMS health inspection database. Senior Care Report Card scores are independently computed and are not affiliated with or endorsed by CMS or Medicare.gov.