THE NEIGHBORHOOD IN RIO RANCHO
Rio Rancho, NM · Sandoval County · Non profit - Corporation · 72 certified beds
📍 900 Loma Colorado Blvd Ne, Rio Rancho, NM 87124 · 📞 (505) 994-2296
Medicare ID: 325130 · Last Medicare inspection: Nov 19, 2025
This facility has been cited for potential issues related to abuse. CMS places this warning on facilities where inspectors identified concerns during their survey.
Score Breakdown
What the numbers mean
THE NEIGHBORHOOD IN RIO RANCHO scored 63 out of 100 — 5 points above the state average of 58.
📋 Inspections: 30 citations over the last 36 months — 8 fewer than the state average (38). 1 was rated serious (G+) — an inspector determined it caused or risked harm to a resident. 8 findings recurred across inspection cycles — indicating a problem that was not fixed.
👥 Staffing: Staffing levels are strong — RN hours and total nurse hours per resident are in the favorable range. Adequate staffing is one of the most important factors in resident safety.
⚠️ Penalties & enforcement: CMS has recorded 1 enforcement action totaling $12,735 against this facility. Penalties are only issued after a facility fails two levels of regulatory review — meaning this is a serious escalation beyond a standard citation. Ask for a written explanation of every fine and what corrective actions were taken.
💬 Complaints: Some complaint-driven inspections have occurred. These are unannounced visits triggered by formal concerns from residents, families, or staff. Ask the facility how they handle resident grievances.
⚠️ Resident quality outcomes: Some quality measures are below national benchmarks. Areas like fall prevention, pain management, or medication use may warrant closer attention.
What inspectors found (last 3 surveys)
Top concern areas
⚖ Penalties & Enforcement
Federal civil monetary penalties (CMPs) are only issued after a facility has failed two levels of regulatory review — meaning problems were found on inspection and the facility could not rebut the findings. This is a serious escalation beyond a standard citation.
⚠ Each enforcement action required CMS to make a separate non-compliance determination — meaning this facility failed two levels of regulatory review before any fine was issued. Ask management specifically what violations triggered these fines and what corrective steps were taken.
📅 Per-action enforcement records (date, fine amount, and penalty type for each individual action) are sourced from a separate CMS enforcement dataset and will be added in a future data update.
Resident Wellbeing — Key Indicators
These are the measures families ask about most. They come from CMS clinical assessments of every resident — not just inspection reports. Stars (★) count toward the official CMS quality star rating.
Source: CMS MDS Quality Measures & Medicare claims data. Scores shown are the most recent 4-quarter averages for long-stay residents.
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Watch this facility for $14.99/year. Family plan covers 3 facilities for $29.99/year.